X Optiray

Q&A

Q. the overlay is not show up

A1. make sure no other overlay software is on, like AfterBurner(RivaTuner), Fraps.

A2. not every games we support, if overlay is show up in some games, but not working in other games,try to enable "Unknow Games Support" of tray icon, if still not working, send us the game name for check.

Q. the Agaue Eye compatiable Steam Overlay/uPlay Overlay/Origin Overlay?

A. yes, we have tested and working fine.

Q. i don't have other overlay software on, but overlay still not show up for popular games, like DOOM, LoL.

A. try to disable anti-virus software to confirm Agaue Eye is block by anti-virus software or not, if yes, please add it into white list.

Q. what's hotkey for toggle overlay ?

A. Shift-F7 for show and again for hidden.

Q. what about steaming software compatiable?

A. OBS,Shadow Play, and ReLive

Q. my hardware is not recognize.

A. send us the specs, we will take took to find the problem.

Q. what's GPU overclock support?.

A. NVIDIA and AMD.

Q. if i only have integrated GPU? like Intel HD.

A. 0.34 support Intel HD Graphics, so you still can monitor load/vram usage in desktop or game.

Q. DDR2 support?

A. 0.34 only support DDR3/4 timing display, DDR/DDR2 is really old now

Q. overlay not show up for BattleEye/EasyAntiCheat Games.

A.BattleEye, EasyAntiCheat has white list for injection, we already contact them try to co-work to compatiable.

Q. crash when click game session button.

A. it may cause when upgrade application, please send us the log file under appliation Logs directory, then you can delete AgaueEye folder of MyDoucments, it should be working

Q. the FPS window is lag to display status.

A. Enable Realtime Game Monitor Window of Advanced Setting, the option default is false.

Q. auto update stuck on close application dialog.

A. you can click "do not close application", in most case, you don't need reboot computer.

Q. my graphics card is not detected.

A. make sure you have install latest drivers from vendor(some graphics driver provides from microsoft is not compatiable with new api).

Q. fan control not working.

A. the fan control depend by motherboard and bios, the motherboard has limit PWM support, like only CPU/CHA-1 support PWM, the laptop/mobile GPU may not allow to control fans.

question, suggesting, feedback, please contact us.

Q&A